Frequently Asked Questions
Getting Started
You can request a quote by filling out our online form, calling our customer service line, or sending an email with your shipment details. We'll respond within 24 hours with a competitive price estimate.
We'll need details about origin and destination, dimensions and weight of your cargo, desired delivery timeframe, and the nature of goods being shipped. For international shipments, customs documentation will also be required.
Customs & Documentation
Yes, we provide comprehensive customs clearance services as part of our door-to-door solutions. Our experts will handle all necessary documentation and ensure compliance with regulatory requirements.
You may need to provide additional documents or pay duties for clearance.
They classify products to determine duties and ensure proper customs processing.
Yes, a commercial invoice is usually required even for personal effects.
Duties are based on commodity codes; VAT is a consumption tax applied to imports.
Weight & Packaging
It reflects the space a shipment occupies. Carriers charge by whichever is greater—actual or volumetric weight.
Multiply dimensions (LxWxH in cm) ÷ 5000 / (LxWxH in inches) ÷ 305 to get the volumetric weight in kg.
Yes, but it must meet airline and international shipping standards.
Not always, but they are recommended for large or multiple items.
Shipping Times & Pricing
Express shipments is 1–5 business days and Economy is 3-10 business days depending on service level and customs delays if any.
Generally, not guaranteed unless using premium services. However, there can still be delays due to customs or other instances not within our control. We will keep you informed every step of the way should delays arise.
Based on chargeable weight, route, and service type.
Yes, depending on your needs and location.
Restrictions & Regulations
Firearms, explosives, flammables, and certain electronics are prohibited.
Only non-perishable and pre-packaged food is generally allowed. This would also be destination dependent.
Experience swift, dependable, and cost-efficient air freight services that seamlessly connect your business to global markets. When delivery timing is critical and reliability is non-negotiable, Sky Worth Freight delivers excellence without compromise.